Policies, Terms and Conditions:

Terms and Conditions

1. AGREEMENT

Welcome to the PrintCartridgePro.com website (our corporate information is outlined in our “About Us” page) hereinafter referred to as “PrintCartridgePro.com" or the "Site.” By using this Site, you agree to be bound by, and to comply with, these Terms and Conditions unless you offer different terms that are accepted in writing by PrintCartridgePro.com. You also agree to comply with any guidelines or rules posted on the Site regarding any Product. All such guidelines and rules posted are hereby incorporated by reference into these Terms and Conditions.

PLEASE NOTE: We reserve the right, at our sole discretion, to change, modify or otherwise alter the Terms and Conditions without notice. For your information, this page was last updated as of the date at the bottom of these terms and conditions.

2. COMMUNICATIONS
When you visit our Site, purchase products or services through the Site, or instigate contact to our customer service department, you are communicating with us electronically. We will also communicate with you via email or by posting notices on and updates to the Site. By using the Site, you hereby agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

We welcome your feedback about the Site. However, any comments, ideas, notes, messages, suggestions or other communications sent to the Site shall be and remain the exclusive property of PrintCartridgePro.com, and we may use all such communications in any manner, including reproducing, disclosing and publishing such communications, all without compensation to you.

3. ELIGIBILITY
PrintCartridgePro.com does not intend the Site to be used by individuals under the age of 18 (a "Minor") without the supervision of a parent or guardian 18 years of age or older (a "Guardian"). If a User is a Minor, he/she may use the Site only under the supervision of a Guardian. If you are making a purchase on behalf of a business or third party through the Site you must have the authority to bind them to these Site Terms and Conditions.

By entering any information on this Site, you represent and warrant that you: (i) are at least 18 years of age or are using the site under the supervision of a Guardian; (ii) are using your actual identity; (iii) have provided only true, accurate, current and complete information; (iv) any billing address and phone number You provide will be the address and phone number Your credit card bank has on file for you; (v) will maintain and promptly update the information that you provide to keep it true, accurate, current and complete; and (vi) are not using the Site for any improper purpose. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current and future use of the Site.

4. CONFIRMING, CANCELING & CHANGING YOUR ORDERS
For orders that have already been shipped, You can confirm the date and method of shipment, an estimated date of arrival, and a tracking number, only if applicable. PrintCartridgePro.com will not provide reimbursement for shipping and handling charges once the order has entered the shipping process. Clients may cancel or close their account(s) at any time without notice to PrintCartridgePro.com.

5. Returns And Exchanges Policy
PrintCartridgePro.com will exchange or refund your purchase under the following conditions:

1)     We will not exchange or refund for an empty cartridge or one that has less than 30% of its life expectancy remaining – we’re sincerely sorry for this but if a cartridge is; empty then the client has already received all the value of the product or, if they’ve used up to 70% of the suspect product it could be concluded that it was good enough to use and shouldn’t be expected to be free.

2)     The warranty period on all products is 12 months from the date of purchase which can be verified by the code tag on the suspect cartridge. Cartridges advance-exchanged and found to be past the 12-month warranty period will subject the client to a charge on their credit card for the cartridge that was shipped to them.

3)     An exchange will be made at NO COST to the customer in the unlikely event that their print cartridge does not meet their expectations. Simply contact our office by your preferred method and inform us of the suspected defect and we will eMail you an RMA and free UPS return label to return the product, once it is determined to have at least 30% of it’s life expectancy remaining a replacement cartridge will be shipped to the client at no cost.

a.     Under some circumstances an advanced-exchange product will be offered to the client. Please use the “Contact Us” link to get in touch with us right away if this is required.

4)     To return a product for a refund please use the “Contact Us” link to request an RMA and free UPS return label.

a.     A refund request for a suspect defective product will handled as follows: Upon receipt of the suspect product it will be examined by our in-house experts and if it is; 1) within the 12-month warranty period, 2) defective, 3) and at least 30% full, a refund will be issued in the form of Store Credit.

b.     A refund request for any other reason will be handled as follows: 1) The client must send the product in at their own expense, 2) it will be inspected to confirm it is in fact our product, 3) upon confirmation that it is our product the date codes will be examined to determine whether or not the product is within the 12-month warranty period, 4) those products within the 12-month warranty period will be returned to inventory and the client will be refunded (in the form of Store Credit or a company check) at a 25% reduction [25% re-stocking fee] of the original purchase price.

6. ORDER AND PAYMENT TERMS
You agree that Your placement of any Order and/or membership in any programs offered by PrintCartridgePro.com on the Site is sufficient to satisfy the Statute of Frauds, and no further writing is required. Terms of payment are within PrintCartridgePro.coms sole discretion, and unless otherwise agreed in writing, payment must be received by PrintCartridgePro.com prior to acceptance of an order. PrintCartridgePro.com may accept payment via Visa, MasterCard, Discover and American Express.

Orders are not binding until the order is accepted by PrintCartridgePro.com and PrintCartridgePro.com may cancel or limit an order any time after it has been placed in its sole discretion. PrintCartridgePro.com expressly conditions its acceptance of Your order on Your agreement to these Terms and Conditions Site Terms. 

7. SHIPPING
Unless otherwise noted, PrintCartridgePro.com will make best efforts to ship merchandise within 1 to 2 hours of the receipt of a properly completed order, but this is only an estimate. You understand that product availability may be limited and particular products may not be available for immediate delivery. PrintCartridgePro.com shall not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. Title to any product and risk of loss passes from PrintCartridgePro.com to You upon shipment from PrintCartridgePro.com facility.

8. PRODUCT DESCRIPTION, TYPOGRAPHICAL ERRORS, THIRD PARTY SITES
PrintCartridgePro.com attempts to be as accurate as possible with our product descriptions. PRICES AND AVAILABILITY OF THE PRODUCTS LISTED ON THIS SITE ARE SUBJECT TO CHANGE WITHOUT NOTICE. The listing, description of, or reference to, a product or service on this Site does not imply that the product or service is presently available. All orders of products or services are subject to prevailing law, including, as appropriate, export and import regulations and boycotting restrictions, if any, imposed by governing bodies having jurisdiction over such orders, products or services.

In the event a product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, PrintCartridgePro.com shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, PrintCartridgePro.com shall issue a credit to your credit card account in the amount of the incorrect price.

The PrintCartridgePro.com is not responsible for the content of any sites that may be linked to or from this Site. These links are provided for your convenience only and you access them at your own risk. Any other web site accessed from this Site is independent from PrintCartridgePro.com, and PrintCartridgePro.com has no control over the content of that other web site. In addition, a link to any other web site does not imply that PrintCartridgePro.com endorses or accepts any responsibility for the content or use of such other web site. In no event shall any reference to any third party or third party product or service be construed as an approval or endorsement by PrintCartridgePro.com of that third party or of any product or service provided by a third party.

9. MODIFICATIONS TO SERVICE
We may modify, suspend or discontinue any Product or Promotion in our sole discretion without prior notice. 

10. USER CONDUCT
Any conduct by you that in our sole discretion restricts or inhibits any other user from using or enjoying the Site (or any linked site) will not be permitted. You agree not to access or attempt to access the non-public areas of the Site or any other users password-protected information or impersonate any person or entity or otherwise falsely state or misrepresent your affiliation with a person or entity. Your agree that your data, content, and any information provided or used on Site, as well as your use of our Site, for Products will not infringe or facilitate infringement on any copyright, patent, trademark, trade secret, or other proprietary, publicity, or privacy rights (collectively "Rights") of any party, including the Rights of third-parties; or contain or promote any viruses, Trojan horses, worms, time bombs or other computer programming or code that is designed or intended to damage, destroy, intercept, download, interfere, manipulate, or otherwise interrupt or expropriate the Site, data, personal information, software, equipment, servers or content or facilitate or promote hacking or similar conduct.

We may elect to electronically monitor areas of the Site and may disclose any content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property or the rights of the users, sponsors, providers, licensors, or merchants.

11. ACCOUNT MAINTENANCE
User accepts full responsibility for (i) keeping his or her account password confidential and secured, (ii) restricting access to such Users computer; and (iii) keeping the e-mail address associated with that account current. User accepts full responsibility for all activities that occur within such Users account. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. PrintCartridgePro.com will not be responsible for any loss or damage arising from your failure to comply with your responsibilities and obligations under these Terms and Conditions.

We reserve the right to delete or change any username or password at any time and for any reason. We may suspend or terminate your account or your use of this Site at any time, for any reason or for no reason at all. You are personally liable for any orders that you place or charges that you incur prior to termination.

12. LIMITATION OF LIABILITY
YOU UNDERSTAND AND AGREE THAT EXCEPT AS EXPRESSLY SET FORTH HEREIN OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, TRANSMITTING, OR DISTRIBUTING THE SITE OR RELATED PRODUCTS OR SERVICES (COLLECTIVELY THE TenPlus Toners, LLC UMBRELLA) SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) YOUR USE OR INABILITY TO USE THE SITE OR OUR PRODUCTS; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE (INCLUDING ANY DAMAGE TO A PRINTER FROM USE OF OUR PRODUCTS WHICH IS EXPRESSLY COVERED UNDER OUR WARRANTY); (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; (v) OR ACTS OF NATURE, FORCES, OR CAUSES BEYOND OUR REASONABLE CONTROL, INCLUDING, WITHOUT LIMITATION, INTERNET FAILURES, COMPUTER EQUIPMENT FAILURES, TELECOMMUNICATION EQUIPMENT OR OTHER EQUIPMENT FAILURES, ELECTRICAL POWER FAILURES, STRIKES, LABOR DISPUTES, RIOTS, INSURRECTIONS, CIVIL DISTURBANCES, SHORTAGES OF LABOR OR MATERIALS, FIRES, FLOODS, STORMS, EXPLOSIONS, ACTS OF GOD, WAR, GOVERNMENTAL ACTIONS, ORDERS OF DOMESTIC OR FOREIGN COURTS OR TRIBUNALS, NON-PERFORMANCE OF THIRD PARTIES, OR LOSS OF OR FLUCTUATIONS IN HEAT, LIGHT, OR AIR CONDITIONING or (vi) ANY OTHER MATTER RELATING TO THE SITE HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY (INCLUDING NEGLIGENCE). IN NO EVENT SHALL OUR TOTAL LIABILTY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO, NEGLIGENCE) OR OTHERWISE EXCEED THE AMOUNT PAID BY YOU, IF ANY, TO PrintCartridgePro.com OR $35.00 (WHICHEVER IS GREATER).

THE FOREGOING LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

13. EXCLUSIONS AND LIMITATIONS
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, OUR LIABILITY IN SUCH JURISDICTION SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

14. INDEMNITY
By using the Site you agree to indemnify PrintCartridgePro.com and the PrintCartridgePro.com Umbrella and hold them harmless from any and all claims and expenses, including (without limitation) attorneys fees, arising from your use of the Site, your use of the Products, or your submission of ideas and/or related materials to PrintCartridgePro.com or from any persons use of any ID, membership or password you maintain with any portion of the Site, regardless of whether such use is authorized by you.

15. COPYRIGHT AND TRADEMARK NOTICE
PrintCartridgePro.com reserves the rights and protections of its respective trademarks and copyrights. Except as expressly provided, nothing within the Site shall be construed as conferring any license under our or any third party’s intellectual property rights, whether by estoppel, implication, waiver, or otherwise. Without limiting the generality of the foregoing, you acknowledge and agree that all content available through and used to operate the Site and its services is protected by copyright, trademark, patent, or other proprietary rights of PrintCartridgePro.com and its affiliates, licensors, and service providers. You agree not to: (a) modify, alter, or deface any of the trademarks, service marks, trade dress (collectively "Trademarks") or other intellectual property made available by us in connection with the Site; (b) hold yourself out as in any way sponsored by, affiliated with, or endorsed by us, or any of our affiliates or service providers; (c) use any of the Trademarks or other content accessible through the Site for any purpose other than the purpose for which we have made it available to you; (d) defame or disparage us, our Trademarks, or any aspect of the Site; and (e) adapt, translate, modify, decompile, disassemble, or reverse engineer the Site or any software or programs used in connection with it or its Products and Services. Links to the Site without PrintCartridgePro.com express written permission are strictly prohibited. The framing, mirroring, scraping or data mining of the Site or any of its content in any form and by any method is expressly prohibited.

16. INTELLECTUAL PROPERTY INFRINGEMENT CLAIMS
It is the policy of the PrintCartridgePro.com to respond expeditiously to claims of intellectual property infringement. We will promptly process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act ("DMCA") and other applicable intellectual property laws. Notices of claimed infringement should be directed to:

 

See our PrintCartridgePro.com contact information in the “About Us” section of the web site.

17. DISPUTE RESOLUTION
This Agreement will be governed by and construed in accordance with the laws of our state (refer to our location in “Contact Us” are of the Site), as it is applied to agreements entered into and performed therein, and excluding (i) the United Nations Convention on Contracts for the International Sale of Goods; (ii) the 1974 Convention on the Limitation Period in the International Sale of Goods; and (iii) the Protocol amending the 1974 Convention, done at Vienna April 11, 1980. Any action brought to enforce this Agreement or matters related to the Site will be brought in either the State or Federal Courts of PrintCartridgePro.com’s home State and You hereby consent to jurisdiction and venue in same, for such purpose, waive the personal service of any process upon them and agree that service may be effected by overnight mail (using a commercially recognized service) or by U.S. mail with delivery receipt to the address you provided to PrintCartridgePro.com). Notwithstanding anything contained in this Agreement to the contrary, PrintCartridgePro.com shall have the right to institute judicial proceedings against you or anyone acting by, through or under you, in order to enforce PrintCartridgePro.com rights hereunder through reformation of contract, specific performance, injunction or similar equitable relief. Any claim or cause of action you have with respect to use of the Site must be commenced within one (1) year after the claim arises.

18. NOTICE
Except as explicitly stated otherwise, any notices provided by us may be made by an updated posting on the Site, by postal mail or by email to the most recent address that you have provided. Notices to us shall be given by postal mail or e-mail (with a copy by postal mail): Please refer to our contact information in the “About Us” page of the site.

19. LANGUAGE
It is the express will of the parties that this agreement and all related documents have been drawn up in English. 

20. SEVERABILITY, NON-WAIVER AND MERGER
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the provision shall be removed (or interpreted, if possible, in a manner as to be enforceable), and the remaining provisions shall be enforced. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. These Terms and Conditions set forth the entire understanding and agreement between us with respect to the subject matter contained herein and supersede any other agreement, proposals and communications, written or oral, between PrintCartridgePro.com representatives and you with respect to the subject matter hereof, including any terms and conditions on any of customers documents or purchase orders. ANY ADDITIONAL, DIFFERENT OR CONFLICTING TERMS AND CONDITIONS ON ANY SUCH DOCUMENT ISSUED BY CUSTOMER AT ANY TIME ARE HEREBY OBJECTED TO BY PrintCartridgePro.com, AND ANY SUCH DOCUMENT SHALL BE WHOLLY INAPPLICABLE TO ANY SALE MADE HEREUNDER AND SHALL NOT BE BINDING IN ANY WAY ON PrintCartridgePro.com.

21. NO JOINT VENTURE, NO DEROGATION OF RIGHTS
You agree that no joint venture, partnership, employment, or agency relationship exists between you and PrintCartridgePro.com as a result of these Terms and Conditions or your use of the Site. Our performance of these Terms and Conditions is subject to existing laws and legal process, and nothing contained herein is in derogation of our right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by us with respect to such use.

22. ASSIGNMENT
Customer may not assign its rights or obligations hereunder without the express prior written consent of PrintCartridgePro.com. This agreement shall be binding upon the heirs, successors and assigns of the parties hereto.

23. Security - GDPR Compliance
PrintCartridgePro.com takes great care to protect your personal data. Our website is entirely encrypted; from the home page, to the "Thank you for your order" page. You will never be automatically opted in to anything, and you cannot receive our newsletters, ads, propaganda or any other contact without YOU first submitting your eMail information to us. You have the full freedom to use the site as a generic shopper. NONE of your personal information will EVER be sold or shared with ANY other company, business, website, organization or facility. NONE of your financial information is stored in our offices or on our website - all financials are handled by a third-party, extremely highly secure, international financial organization which does not even share your financial information with PrintCartridgePro.com. For more information regarding said third-party financial organization please submit a written request to: PrintCartridgePro.com, PO Box 241, Jenison, MI  49429-0241. Please include your name, address and a self-addressed postage paid return envelope along with your request and we will return a printed document with their complete contact information.

                 
Updated April 13, 2018

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